Complaint Guidelines

First Step

Contact your branch or advisor directly​

At FR, we strive to ensure that our customers are always satisfied with our service and advice. If you are not satisfied with what we have provided, we encourage you to contact the department or advisor with whom you have been in contact.

Second step

Contact the Complaints Officer

If you are still not satisfied, you can contact our complaints officer at klage@fr.dk, who will review the matter and send you a decision within 2 weeks.

klage@fr.dk

Case Processing

Please respond within 2 weeks

If, contrary to expectations, the case requires more time to process, we will, of course, inform you of this.